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Need some help with your Rocketbook? Have questions about your order? Not to worry, we’ve got your back. Take a look at our frequently asked questions below. If you don’t see what you’re looking for or you need clarification, please don’t hesitate to contact us. We’re here to help!
Shipping Information
How long will it take for my order to arrive?
All orders are typically processed within 1-2 business days. Please note that we do not process orders on weekends or on recognised holidays.
For standard shipping, orders will typically arrive within 5-10 business days from the date of shipment.
For express shipping, orders will typically arrive within 2-3 business days from the date of shipment.
Overnight orders must be placed before 11:00 AM AEDT in order for same-day shipment and next-day delivery.
Delivery arrival times are estimates only and may change based on order volume or other circumstances, like weather-related delays. Rocketbook does not take responsibility for carrier delays. You can track shipments on your Order Page. We appreciate your patience.
Do you offer free delivery?
We do offer free standard delivery on orders $70+ shipping within Australia.
Free delivery offers are applied to the order total after any promotions or credits are applied.
Free delivery is only available for orders shipped within Australia.
Where do you ship?
Rocketbook products purchased from getrocketbook.com.au can be shipped to addresses in Australia, New Zealand and most countries within the Asia Pacific Region.
For customers outside these regions, we recommend you shop for Rocketbook products via getrocketbook.com.
We’re committed to making Rocketbook available to as many people as possible. Thanks for your support!
What shipping methods do you use?
Express delivery options utilise Australia Post Express Post or express services from any of our other courier partners.
International delivery options vary by location, and will be presented at checkout.
For additional questions or assistance, please email us at info@getrocketbook.com.au
I Just Placed My Order. How Do I Edit My Address?
Once an order is placed, we strive to fulfil and dispatch it as quickly as possible to ensure fast delivery. For this reason, we are often unable to make any changes to the delivery address once an order has been placed.
If you realise there is an error in your address, we recommend:
Email info@getrocketbook.com.au including the delivery name and order numbering include the requested updated delivery address. This email should come from the email address used when placing the order.
If the address is unable to be updated before dispatch, monitor your shipment’s tracking information (available once your order is dispatched), and contact the courier to request the delivery address is updated, as they may be able to help reroute the package or hold it at a local pick-up location.
We apologise for any inconvenience and appreciate your understanding!
Is my order subject to custom charges?
For international orders outside of Australia made on getrocketbook.com.au, there may be additional
brokerage fees or surcharges as part of the customs and tax process. In
addition, your government may charge you for receiving goods from Australia
depending on their policies. Please review your country’s import laws and
fees before placing your order as we cannot cover these additional fees or
provide inaccurate customs forms to avoid them. We also cannot issue a
refund for shipments that are lost, abandoned, or refused due to unpaid
local taxes/duties. Please be aware that orders can be delayed due to
verification or the time of the order being placed and may be delivered in separate shipments.
For additional questions or assistance, please email us at
info@getrocketbook.com.au
ORDERS & RETURNS
How can I check on my order status?
Order confirmations and dispatch confirmations are sent to the email you use at checkout. You can click on the link provided to access your order page.
If you need help tracking down an order, don't hesitate to reach out to us
at info@getrocketbook.com.au
What is your return policy?
Products purchased on the Rocketbook Australia website may be returned within 30 days of the original purchase if they are unopened and unused.
Please note that returns may incur a restocking fee at the discretion of Rocketbook Australia.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How do I start a return?
To start a return, simply email us at info@getrocketbook.com.au with your name, order number and why you are returning the product and we will commence the return process.
Do you offer product replacements?
We do not offer change of mind returns or returns as a result of wear and
tear or damage from standard use.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Unopened and unused products purchased on the Rocketbook website may be
returned within 30 days of the original purchase.
We also offer replacements for manufacturer’s defects and items damaged in
shipment, as determined by our support team.
If you believe you have received a defective product and may be eligible
for a replacement, please contact our team via email at
info@getrocketbook.com.au.
Images of any defects and proof of purchase will be required.
PRODUCTS
How should I care for my Rocketbook?
For all Rocketbooks, with the exception of the Rocket Wave, follow these
instructions:
Cleaning: Wet your microfibre cloth with a few drops of
warm water (but not too much) and wipe each page entirely. Remove any
excess ink with the dry portion of the towel. Alternatively, you can use a
spray bottle to mist the pages for faster results. You should aim to clean
pages on a monthly basis. However, it’s understood for certain use cases
that certain pages will be cleaned less frequently.
Protection: In order to protect your Rocketbook and
extend its life, you should adhere to the following:
- Avoid using the pen’s eraser. It can scratch the coating of the pages.
- Avoid contact with oils, solvents, or lotions. This includes wet naps or disinfectant wipes. Using these substances on your Rocketbook could make it difficult to continue writing or may render it ineffective.
- Prevent the use of post-it notes or adhesives. This can cause damage to the film of the notebook.
- Invest in a Rocketbook Capsule. It is designed to protect your notebook from any damage. It also happens to be stylish and fashionable and has plenty of room for your Rocketbook supplies.
Can you use any pen to write in the notebook?
No. It is recommended that you use a Pilot FriXion pen for it to work properly. Other pens will not wipe off the page. Most Rocketbooks come with a FriXion 0.7mm black pen, but you can use ANY Frixion pen, marker, or highlighter.
How long do the pens normally last?
This varies by the user and the density of your notes. If there is no ink left in the pen, then that’s the end of the life of that pen. You can extend the life of the pen by using a finer tip like 0.5mm. Alternatively, you can buy refills instead of replacing the pen.
The ink is also heat sensitive. If there is still ink left, try placing it in the freezer for an hour to get it writing again. You could also try moistening the tip in case the pen gets “stuck,” which happens from time to time.
GENERAL
Who can I contact with additional questions?
The Rocketbook team is available to answer all product and
shipping-related questions.
Email us at